Thank you for choosing Pangisa. Please read these terms and conditions of use carefully before using or obtaining any information, content, products or services through this site/application.
By accessing or using the Pangisa website ("Our Website") or application (“app”), you agree to be bound by these terms and conditions ("Terms"). If you do not accept all of these Terms, then please do not use Our Website and or application. We reserve the right at any time, at our sole discretion, to modify these Terms without prior notice, and your continued use of Our Website and or app signifies your acceptance of the updated Terms
Pangisa Reservation Office hours are Weekdays: 08h00 - 19h00 (Mondays to Fridays) and Saturdays from 09:00 to 16:00
The Scope of Our Service
Pangisa provides you with rental booking services ("Services") acting as agents for rental providers and individuals ("Providers"). Pangisa represents the Providers as agents only and accordingly accepts no liability of any kind as a result of any act or omission on the part of the Providers to fulfil their obligations. Your hire of any equipment or vehicle is subject to the terms and conditions of equipment hire imposed by the asset hire Provider. We provide our summary of these Provider terms for your convenience; you are required to agree to the Providers terms on pickup of your vehicle.
Common Equipment Rental Provider Terms
The renter will be required to supply the following on pickup:
Proper Identification corresponding to the identification on our website/app.
Local contact details
A valid driver’s license where applicable.
Forms of payment
Rentals will be required to make an initial payment of 25% of the rental period via sasula payment platform, Mobile Money, Momo Pay, Visa, MasterCard, American Express or bank deposit forehand to reserve the equipment. The balance shall be paid before the equipment is collected or delivered. No post payments are acceptable.
5. Deposit / Authority taken on Pickup
The equipment rental providers take a deposit at the start of the rental period to cover preparation of the equipment.
The minimum age for drives is 20 depending on supplier. There is no maximum age.
Additional drivers may be authorised to drive the vehicle. There is usually a charge per additional driver. Additional drivers must be pre-approved and added on or before pickup.
Use of Vehicle/Equipment
The vehicle may only be driven by the renter or authorized additional driver. The equipment/vehicle may not be driven by the renter:
To transport passengers and/or goods for reward
To propel or tow another vehicle (including caravans and trailers), unless authorized
In motor sport or similar high risk activity
Cancellation, Amendment and No Show Fee
There is no amendment fee
There is a cancellation fee as per the cancellation policy
10. Extension of Rental / Early Return
Extension of rentals beyond the original date must be authorized by the car hire company. If an extension is required, please contact Pangisa during office hours (weekdays) through our website or the app. If the extension is made directly with the car hire company, then the higher extension rates of the relevant car hire company will be charged. Unfortunately Pangisa are unable to make refunds for vehicles returned early.
Standard insurance cover is compulsory for every vehicle or equipment rented. Insurance cover limits the renter's liability in the event of collision or theft of the vehicle. Additional insurance cover may be purchased which further limits the renter's liability. Personal Belongings are not covered by the insurance provided.
Irrespective of cover purchased the renter will be liable for the full value of the damage and/or loss where such damage or loss is sustained in circumstances including but not limited to the following:
As a result of driver negligence, malicious or criminal actions of renter or passengers
Where the vehicle is driven by an unauthorized driver i.e. a driver not specified as a driver or additional driver on the Rental Agreement
Driving under the influence of alcohol or illegal substances
Failure to obtain authorization to extend the pre-booked rental
Where a vehicle is driven on a road or surface not suitable for the vehicle type rented
Collisions where no other vehicle, person, animal or object is involved
Where there has been a material breach of the Terms and Conditions of the Rental Agreement
Procedures in the event of accident
If the vehicle is involved an incident, is damaged, stolen or lost, the renter must take every reasonable precaution to safeguard the interests of Pangisa’s supplier, including but not limited to:
Notifying the hire company within 3 hours of becoming aware of the occurrence, and completing the relevant supplier's form within 24 hours
Obtaining the names and addresses of everyone involved and possible witnesses
Not admitting responsibility or liability, not releasing other parties from liability, and not settling or claiming
Reporting all incidents, regardless of value, to the police within 24 hours and supply the car hire company with an accident case number
Making proper provision for the safety and security of the equipment or vehicle
Co-operating with hire company and its insurers in any investigation
Rental companies may offer additional services or charge additional fees for:
Additional equipment: child seat, sixth spare wheel, petrol can or GPS
Delivery & Collection - A delivery and/or collection fee may be levied
Over Border Rentals - Written permission from the hire company is required before taking a vehicle beyond the borders of Uganda. An "over border" fee will be charged by the car company for excursions one of the allowed neighbouring countries. A drop-off charge is levied for rentals terminating outside Uganda
One Way Rentals - a one-way fee may be levied for rentals terminating at a location that is a distance of 150kms or more away from the original renting branch
Fuel - Each hire company or individual shall discuss with the client separately the parameters around the fueling of the vehicle or generator or equipment.
Valet charge may be levied on dirty vehicles
Claim administration fee for traffic fine or insurance claims
Lost Keys - will result in an applicable charge being levied
Ownership & Copyright
The content including text, graphics, button icons, audio and video clips, digital downloads, data compilations, other material and software ("The Content") together with the collection, arrangement and the compilation of The Content is copyrighted to Pangisa. The Content may not be copied, reproduced, sold, displayed, republished, uploaded, posted, transmitted or distributed without the prior written permission of Pangisa, except that you may download, display and print The Content presented by Our Website for your personal, non-commercial use only. If you do so, you may not modify the Content in any way, and you must retain all copyright and trademark notices, including any other proprietary notices, contained in The Content, and you must not obscure, alter or delete any of such notices. Other product, company names, logos and trademarks contained in Our Website are the property of their respective owners and are mentioned in Our Website for identification purposes only.
Age and Responsibility for using Our Website or app
By accessing our using Our Website you warrant:
that you are of sufficient legal age to create binding legal obligations
that all information supplied by you to Pangisa is true, accurate, current and complete
that you will only make legitimate reservations for yourself or for another person for whom you are legally authorized to act and that you will inform such persons about the terms and conditions that apply to their reservation
that should you make use of a Pangisa member account, you will safeguard your account information, be responsible for any use of your account and accept responsibility for all activities that occur under your account
Use of Our Website and Application
Pangisa grants you a limited, non-transferable license to access and make personal, non-commercial use of Our Website and application in accordance with the Terms of this agreement and a charge of 10% of the daily charge is levied on each transaction as an administrative charge. Additionally, you agree not to:
Access, monitor or copy any of the web pages, data or The Content using any "robot", "spider", "screen scraper" or other automated means or any manual process, for any purpose without the prior written consent of Pangisa
interfere or attempt to interfere with the proper working of Our Website or application.
take any action that imposes, or may impose, in our discretion, an unreasonable load on our computer or network equipment
upload or transmit to Our Website or application software or computer programming routines that may damage, interfere or attempt to interfere with, the normal operation of Our Website or application
post or transmit via Our Website or application any unlawful, harmful, libellous, abusive, threatening, harassing, defamatory, vulgar, obscene, profane, hateful, ethnically or otherwise objectionable material of any kind, including, but not limited to, any material which encourages conduct that would be considered a criminal offense, gives rise to civil liability, violate the rights of others, or otherwise violate any local, national or international law
violate the restrictions found in any of our page headers or our search engine exclusion file on Our Website/application or bypass or circumvent other measures employed to prevent or limit access to Our Website or application.
post false or misleading information on Our Website or application.
promote, sell or imply that Pangisa is endorsing your services or products, through the use of Our Website or application.
translate into any language or computer language, reverse engineer or create derivative works from, The Content or any part of Our Website or application.
Pangisa may, at our sole discretion, at any time and without notice or liability, suspend, terminate or restrict your access to Our Website.
Disclaimer of Warranties and Limitation of Liability
At Pangisa we check and recheck the details of all the services and products we offer on Our Website and application however, all information, content, materials, products, software and services included on or otherwise made available to you through Our Website and application are provided by Pangisa on an "as is" and "as available" basis. Pangisa makes no representations or warranties of any kind, express or implied, as to the operation of Our Website or the accuracy, completeness, currency or reliability of any of the information, content, materials, products, software or services included on or otherwise made available to you through Our Website. Although we exercise reasonable efforts, Pangisa does not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information displayed on Our Website or included within communications with Pangisa or the Providers, as much of this information is provided by the respective Providers. Pangisa expressly disclaim any representation or warranty that Our Website will be free of viruses, that our services will be available uninterrupted and communications to or from Our Website will be secure and not intercepted. You expressly agree that your use of Our Website is at your own sole risk.
By offering these Services, Pangisa does not represent or warrant that hiring a product is advisable, suitable or without risk, and is not liable for damages or losses that may result from participating in such an activity.
In no event shall Pangisa be liable for any injury, loss, claim, damage, or any direct, indirect, incidental, exemplary, punitive, or consequential damages of any kind, whether based on a theory of negligence, contract, tort, strict liability, or otherwise, which arise out of or are in any way connected with (i) any use of Our Website or content found therein, (ii) any failure or delay, or (iii) the performance or non-performance by Pangisa, its agents or the Providers, including, but not limited to, non-performance resulting from bankruptcy, reorganization, insolvency, dissolution or liquidation even if such party has been advised of the possibility of damages to such parties or any other party.
Pangisa shall not be held liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any Provider or for any personal injuries, death, property damage, or other damages or expenses resulting there from. Pangisa and our Providers have no liability and will make no refund in the event of any delay, cancellation, or overbooking resulting from a strike, force majeure or other cause beyond Pangisa or the Provider's direct control, and they have no responsibility for any additional expense, omissions, delays or re-routing.
If, despite the limitation above, Pangisa is found liable for any loss or damage which arises out of or is in any way connected with any of the occurrences described in the limitations or exclusions of liability above, then Pangisa liability will in no event exceed the greater of the service fees earned by Pangisa in connection with such transaction, or Ush 50,000.
You agree to defend and indemnify Pangisa and their agents, and each of their respective officers, directors, employees and agents, harmless from and against any claim, cause of action, liability, expense, loss or demand, including without limitation reasonable legal and accounting fees, arising out of, or in any way connected with your breach of this agreements, your use of Our Website, your violation of any law or the rights of any third party.
These terms and conditions shall be governed in accordance with the laws of the Republic of Uganda. You hereby consent to the exclusive jurisdiction of the courts of Uganda in respect of any disputes of any sort that might arise between you and Pangisa.
You agree that no joint venture, partnership, agency, or employment relationship exists between you and Pangisa as a result of this Agreement or the use of Our Website. This agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between the parties with regard to the subject matter hereof. If any part of this Agreement is found to be invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. Our failure or delay in enforcing any provision of this agreement at any time does not waive our right to enforce this agreement in the future.